Restaurant Equippers offers everyday low prices on quality, warranted equipment and supplies. We keep our prices low by buying in bulk and we run a "no frills" operation so we can provide you with the best service at the lowest possible prices.
Online prices, offers, and selections may vary from our Warehouse Store and our nationally distributed catalog and flyers.
Our customer service department will research the fastest, least expensive means to ship your order, and may combine products for shipment when financially beneficial to you.
We reserve the right to correct errors in copy, pricing, or photos. Prices are subject to change without notice. Items on which there has been an increase will not ship without customer approval. All prices are F.O.B. our warehouse or manufacturer.
"Visa", "MasterCard", "Discover", or "American Express" credit or debit cards are accepted on our Website and in our Warehouse store. Generally, credit and debit cards are not charged until your order is shipped or picked up in store. However, all credit card payments are pre-authorized in the amount of your order with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. For Special Order items, your credit card will be charged when your order is taken. PayPal is accepted for online orders only and is not currently available as a payment method in our stores or over the phone. Orders using PayPal will be charged at the time of the order.
Checks and wire transfers cannot be used for Internet Orders, but established customers may be pre-approved for such shipments at our Warehouse Store or our Nationwide Telephone Order Center at the discretion of our sales manager. Certified checks or wire transfers may be required on larger purchases.
Important: Shipment may be held on orders not using a pre-approved credit card, certified check, or other pre-approved check until funds have cleared your financial institution (i.e. including wire transfers and checks not approved in advance).
Information you provide when placing your order, such as billing/shipping address and phone numbers may be used to verify your payment.
Incorrect information may result in a delay in processing and may impact the shipment of your order. In such case, we will attempt to contact you using the email address and/or telephone number provided with the order in an attempt to resolve the discrepancy.
For orders in which at least one item requires Freight Shipping, the order must be shipped via Freight/Common Carrier rather than Standard Shipping/FedEx, due to its size or weight. Freight charges are automatically calculated for your order using our Distribution Center in Ohio as the point of origin, and the price is quoted at the time of your checkout. The given shipping amount is a result of our system calculating and shopping for the lowest possible shipping price from our selection of discounted freight carriers. Our shipping charges are calculated to pay only for our actual discounted carrier shipping costs, and are not increased to create hidden shipping profits. We do not charge "handling fees". Shipping costs include a lift gate and delivery notification at no additional cost.
As required by law, unless a valid and properly completed SALES TAX EXEMPTION DOCUMENT has been received by us from your business or organization, Restaurant Equippers, Inc. must collect and remit sales tax for all merchandise picked up by you or delivered to you within the states as listed on our Sales Tax Policy Page; to view, please click here.
If your business or organization has tax-exempt status in any of those states where you are to pick up or have merchandise delivered, in order for Restaurant Equippers to make your purchase non-taxable you must fax to us a properly completed Sales Tax Exemption Document. To assist you we have included for each state those Sales Tax Exemption Documents most commonly utilized to help document our customers Tax Exemption Status here at Restaurant Equippers.
Restaurant Equippers, Inc. does not currently collect and remit sales tax on deliveries to states other than those listed. However, in some cases an order may be shipped directly from the manufacturer to you in a state where the manufacturer has a taxable presence (nexus). In such cases, Restaurant Equippers, Inc. may be required to collect and pay the applicable tax to the manufacturer prior to shipment. We will alert you in these instances before collecting additional funds.
Should your exempt status be a result of being a non-profit exempt organization or an exempt federal, state or local government organization, in addition to providing us with your initial exemption document in some cases we will need additional documentation for each transaction that will verify that your payment for such transaction is being made directly from your exempt organization's funds as required by that state’s sales tax law (i.e. in some states a copy of the payment document or the credit card showing the name of your exempt organization is required for each transaction). In such cases, payment by cash, personal check or personal credit card cannot be accepted even if it later reimbursed by your organization.
In the event that you are a tax exempt business or organization and have paid tax in error, please contact us at (800) 235-3325 to provide the required exemption information and obtain credit for the taxes charged. Such refunds can normally be made only within 30 days after the sale was completed. Otherwise, special procedures may be required to obtain refund from the state.
Note: If you are an existing Restaurant Equippers customer and already have exempt status with us by visiting our stores or phoning in an order, the first time you place an online order our website will not recognize your exempt status. As a result, when placing your first order on our website, type "Tax Exempt" in the Comments box of your web order during Checkout. This will alert us to update your online account with your exemption status so that your current order and all future website orders will reflect your exemption.